Data processing information
1. What is the purpose of this data protection notice?
This data management information has been prepared by sexshopbelvaros so that you can see through clear, transparent rules how we handle your personal data entrusted to us. We would like you to know – before you use any of our services or products – how we handle your personal data. We do this not only because the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council (hereinafter: GDPR) and the Act of 2011 on the Freedom of Information (hereinafter: FOI Act) oblige us to do so, but also because we sincerely believe that it is in the best interests of both of us if you are informed and able to make your own decisions.
Please read this information carefully and if you have any questions, please contact us!
Our website is available in Hungarian and our business administration and communications are also conducted in Hungarian.
2. Who are we?
szexshopbelváros.hu is a web store selling sexual, intimate women's and men's products and accessories (e.g. condoms, dildos, vibrators, etc.).
3. Whose data do we process?
To everyone who uses our service described in Section 2, i.e.: – who registers, requests information and uses or purchases services on our pages. The information therefore applies to both registered and unregistered customers.
4. If I am not your customer, will you still process my data?
Yes, we process your data even if you have not yet purchased from us. It is possible that you have requested information from us or subscribed to one of our newsletters and provided your data. In this case, we will protect your data with the same care and security as if you were to provide us with personal data arising from any business relationship.
5. For what purpose and on what legal basis do we process your data?
What does the goal mean?
It means that we use your personal data to carry out a specific activity or achieve a result in the course of our services. What does legal basis mean? Legal basis means which of the options set out in data protection legislation is the reference on the basis of which we legitimately process your data. In general, we process your data so that you can use our services described in Section 2 and we can provide them to you.
But this is still very general, we will summarize for you exactly what specific purposes and legal bases we work on. If your data is necessary for the contract and the provision of a specific service within it, then you cannot use that specific service without this data.
For example: an e-mail address and password are required for registration – without them you cannot create an account on our site. If the data processing is based on law, i.e. it is necessary for the fulfillment of our legal obligation and you do not provide it to us, then you will also not be able to use our service. For example: without providing your billing information, we cannot issue an invoice and then we cannot provide you with the service.
It is important to know that we may process certain of your data for multiple purposes and legal bases, for example: we process your email address to provide the service, to improve the service, but we may also process it to handle customer complaints and to provide personalized advertising. This means that it is possible that our contract has already ended, but we still process certain of your data because it is necessary for another purpose.
5.1 to prepare and provide the product or service you wish to use:
What is this goal?
Everything that happens during the preparation and performance of a contract related to our service.
What is our legal basis?
Preparation of the contract to be established
What data do we use for this?
When you register, we ask for your name, email address, and password. If you purchase any of our services, in addition to your registration information, we need your billing information (email, billing name, billing address, phone number) and, if you purchase a physical product, your shipping information (shipping name, shipping address) necessary for the delivery of the product. You can provide us with this information directly.
5.2 to develop and personalize our website and the services we provide, to develop new products, and to improve and personalize the user experience:
What is this goal?
In our activities, we strive to maintain a consistently high standard of our products and services, for which the personalized service opportunities that the online space can provide are essential to providing us with great products and services. This applies to all of our channels through which you can reach us: the website, customer service, Facebook fan pages, YouTube channel, other social media.
What is our legal basis?
Our legitimate interest according to point 6.B).
What data do we use for this?
The data you provide to us directly:
– your data provided during registration or later for your identification and contact (e.g. email, password, address, phone number)
– technical data (e.g. IP address)
– previous transaction data (e.g. identifiers, dates, content of previous payment transactions)
5.3 to provide personalized advertising relevant to your interests
What is this goal?
By tailoring our ads, we show you personalized ads that are relevant to your interests. We do this to ensure that you see ads that you may be interested in or are looking for, so we want to make it easier for you to find content that is relevant to you and avoid unnecessary messages. This may happen on our website or on other third-party websites.
What is our legal basis?
Our legitimate interest according to point 6.F).
What data do we use for this?
The data you provide to us directly:
– your data provided during registration or later for your identification and contact (e.g. email, password, address, phone number)
– technical data (e.g. IP address)
Transaction data (e.g. IDs, dates, content of previous payment transactions) is information transmitted by the device you are using, if you have consented to the use of cookies. You can find more information about this in the cookie policy.
5.4 for billing and accounting purposes
What is this goal?
Based on the accounting, tax and other laws that apply to us, we are obliged to issue invoices for our service fees, to book the invoices and receipts we receive and issue, and to comply with accounting rules in this regard. The invoices and the receipts and documents that form the basis of the accounting may contain personal data.
What is our legal basis?
Our legal obligation
What data do we use for this?
The data you provide to us directly:
– email address, billing information
– purchase-related data (e.g. purchase amount, detailed basket contents, i.e. what you bought)
Transaction data (e.g. payment transaction IDs, date, content)
5.5 for customer complaint management
What is this goal?
It is also in our interest that if you have a complaint, we can handle it as efficiently and as reassuringly as possible for you. You can do this by email, by phone, or in person. We do not record your calls on the telephone customer service.
What is our legal basis?
Our legitimate interest.
What data do we use for this?
The data that you provide to us directly in your complaint:
– your email address and other personal identification data, if you provide it
– the data you provided in the customer complaint and necessary for investigating the customer complaint
5.6 Creating statistics
What is this goal?
To compile statistics on the use of our websites and services.
What is our legal basis?
Our legitimate interest according to point 6.D).
What data do we use for this?
The data you provide to us directly:
– your data provided during registration or later for your identification and contact (e.g. email, password, address, phone number)
– technical data (e.g. IP address)
– purchase-related data (e.g. purchase amount, detailed basket contents, i.e. what you bought)
– transaction data (e.g. payment transaction identifiers, date, content)
5.7 for direct marketing and newsletter sending
What is this goal?
Whether to promote products and services provided by sexshopbelváros or products and services provided by third parties, we will contact you directly – either with personalized offers – by email, text message, phone, social media, or by post. For the same purpose, we will send you a newsletter. We will only do this if you have consented to this.
What is our legal basis?
Your own voluntary contribution.
What data do we use for this?
The data you provide to us directly:
– your data provided during registration or later for your identification and contact (e.g. email, password, address, phone number)
– technical data (e.g. IP address)
– payment-related data of the purchase (e.g. purchase amount, detailed basket contents, i.e. what you bought)
– order data and documents forming the basis of the purchase (e.g. delivery address, delivery note, customer name)
Transaction data (e.g. payment transaction IDs, date, content)
6. What legitimate interests may we have in data processing?
Legitimate interest was mentioned several times in the previous point. When we process data with reference to legitimate interest, we keep the following interests in mind:
A) enforcement of our rights and claims: claims arising from any breach of contract are time-barred after 5 years, i.e. within 5 years after the termination of the contract between us, a legal claim may be asserted in this regard, either against us or on our part. Therefore, the retention of data processed for the purpose of the contract for the provision and performance of the service is necessary for 5 years after the termination of the contract between us in order to assert such claims or to legally defend against such claims.
B) developing and personalizing the services we provide, developing new products, developing and personalizing the user experience: developing and improving our services and user experience is essential to maintaining quality services, retaining customers and attracting new customers.
C) record of customers who withdraw consent or object to data processing: in order to be able to fulfill your request not to contact you with data processing activities (e.g. targeted marketing for direct marketing purposes, personalized advertisements) that you have blocked, it is necessary to record this.
D) statistics: developing and improving our services and user experience is essential to maintaining quality services, retaining customers and attracting new customers. For this, it is necessary to compile statistics on the use of our website and services. When we refer to a legitimate interest in data processing, you have the right to object to our data processing. However, if we prove that the above reasons for data processing are compelling reasons that override your interests and rights, or that are related to the establishment, exercise or defence of legal claims, we may continue the data processing. In our opinion, the above cases (a) – d)) fall within this category.
E) for direct marketing and newsletter sending regarding the services of szexshopbelvaros.hu: our goal is that you get to know and use the services of szexshopbelvaros in a way that is useful and good for you. This way, we both benefit, you receive a service that is useful to you, and we can operate effectively and provide some of our services to you and our other customers at a low price or for free.
F) providing personalized advertisements that are relevant to your interests: by structuring our personalized advertisements, we display personalized advertisements that are relevant to your interests. This ensures that our advertisements can operate commercially effectively and that we can provide our other services to you and our customers at a low price or free of charge. In these cases, you also have the right to object to data processing, in which case we will no longer process your data for this purpose. We will continue to display advertisements on our advertising channels or on other third-party websites, but no longer in a personalized manner, in accordance with your interests.
7. How long do we process your data?
We will process your personal data solely for the purposes above and only for the period necessary for that purpose. After that, we will securely delete it.
8. Who do we share your data with?
We will only share your data entrusted to us if:
– you agreed to it
– necessary for the performance of the contract or for our legitimate interests
– the law obliges us to do so.
Our data processors
Our data processors are our contracted partners who collaborate with us in providing our services. In other words, they act on our behalf, following our decisions, and we remain responsible for the data processing. They cannot use your data independently, and if our contract with them ends, they are obliged to ensure the deletion of the data.
Our data processing partners:
– as an invoicing service provider, we use the electronic invoicing option available on the szamlazz.Hu website from kboss.Hu kft. You can find their data management information here: https://www.Szamlazz.Hu/adatvedelem/
– in the case of payment by barion bank card, we provide the following data to Stripe payment as a data processor: email address, billing information. You can find their data management information here: https://www.Barion.Com/hu/adatvedelmi-tajekoztato/
– for the logistics of physical products, we use gls hungary pamagat-logistisztikai kft. as a data processing partner. You can find gls’s data processing statement here: https://gls-group.Com/hu/hu/adatkezelesi-tajekoztato
– we use the mailpoet service for electronic newsletters (woocommerce, inc. Usa) you can find their data management information here. Https://automattic.Com/privacy/
– our website is hosted by Websupport Ltd. (1119 Budapest, Fehérvári út 97-99.).
9. How do we protect your data?
We use your personal data in and outside electronic systems. Outside electronic systems, we use it exclusively in the form of a paper invoice sent to you or a logistics label printed on your package. Since the protection of personal data is a key task for us, our web server service partner uses a security system in which the access rights to personal data are continuously monitored by individuals. The service provider selects and operates the IT tools used to manage personal data during the provision of its services in such a way that the processed data:
A) accessible to those authorized to do so (availability)
B) its authenticity and authentication are ensured (authentication of data processing)
C) its immutability can be verified (data integrity) d) it must be protected against unauthorized access (confidentiality, resilience).
10. What rights do you have, what decisions can you make?
You have several data protection rights to know what happens to your data and to influence it.
Right of access related to data processing:
You can request information about how we process your personal data at any time through our contact details, in particular about the scope, purpose, duration of data processing, the source of the data and with whom we share it, as well as your data protection rights. Requesting information is free of charge, however, if you request additional information regarding the same data set, we are entitled to request reimbursement of costs.
Right to rectification of data:
If the data we process is not accurate, you can ask us to correct your data.
The right to erasure:
You can request that we delete your data if the purpose of the data processing has ceased to exist; we processed your data based on your consent and you withdrew it and we have no other legal basis for the data processing; we processed your data based on legitimate interest and you have successfully objected to it; the data processing is unlawful; the deletion is required by law; it is related to an internet service provided to children; it has been ordered by a court or the national data protection and freedom of information authority.
The right to restrict data processing:
You can request that we restrict data processing if you dispute the accuracy of the data, the data processing is unlawful but you oppose its deletion, the purpose of the data processing has ceased to exist, but it is necessary for you to assert or defend your legal claims, you have objected to the data processing and while we assess whether our legitimate interests take precedence.
Right to withdraw consent:
If the data processing was based on your consent, you can withdraw your consent at any time. This will keep our data processing before your withdrawal lawful, as your consent was still valid at that time. As we have said before, we may process the same data for multiple purposes and on multiple grounds at the same time. If you withdraw your consent, we will no longer process it for the purpose based on your consent. However, we may continue to process it for other purposes (e.g. to fulfil your legal obligations or for our legitimate interests).
Right to object:
When we rely on legitimate interests in the processing of your data, you have the right to object to our processing. However, if we demonstrate compelling reasons for our processing which override your interests or rights, or for the establishment, exercise or defence of legal claims, we may continue to process your data.
Right to data portability:
If we process your data because you have given your consent or because it is necessary for the performance of our contract and we carry out the data processing automatically, you can request that we transfer the data we process to you. We cannot prevent you from transferring this data to another data controller. In fact, if you request it, we will transfer it to them ourselves.
11. How can you reach us?
Our official contact details:
Name: Valerius Melinda Emese
Headquarters: Hungary, 7985 Kisdobsza, Hunyadi Street 15.
Tax number: 90640753-1-22
Email address: info@szexshopbelvaros.hu
Phone: +36 30 348 3982
If you have any questions, concerns or complaints about our handling of your data or our privacy policy, please feel free to contact us.
Where can you turn to with your complaint?
First of all, contact us at the contact details in Section 11. We will try to respond to your request as quickly as possible, but no later than within 1 month. If necessary, we may extend the response time by 2 months. If you have made a complaint and are not satisfied with our response, or if we have rejected your request, or if you feel that your data protection rights have been violated in any other way, you can contact the following places with your complaint or request: the National Data Protection and Freedom of Information Authority (address: 1125 Budapest, Szilágyi Erzsébet Fasor 22/c.; telephone: +36-1-391-1400; e-mail: ugyfelszolgalat@naih.Hu) the court of your place of residence or stay.
12. Unilateral modifiability
If the rules related to data management change or if our business activities require it, we will be forced to unilaterally change our data management information. We will publish the current version of the data management information on the sexshopbelvaros website.
13. Use of cookies
When you visit our website, we save certain information on your computer (commonly known as a “cookie”). A cookie contains information that we collect with your consent and that is specific to your computer. This information includes, for example, your computer’s IP address, the date and time you last accessed the website from that computer, the parts of the website you viewed, and whether the pages you requested were successfully accessed. The information we collect through cookies helps us to understand how you use our website, which helps us to ensure that it is working optimally. This allows us to improve our web-based offerings for you and to provide you with a pleasant and innovative online experience. The “help” function in the menu bar of most browsers provides information on how to use your browser.
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The cookies used on this website do not harm your computer and do not contain viruses. However, if you disable or disable such cookies, you will not be able to use certain features of the website.